Why I start with people, not systems

Before I open Flow Designer or write a single script, I want to understand the people who will use what I build.

Every ServiceNow project I take on begins the same way: with conversations. Who is filing the request? Who approves it? Where does it get stuck today?

Technology should make life easier

Automation is only useful when it removes friction for real people. That is the lens I bring to every flow, form and integration. This is a starter post - edit or replace it in your Studio.